Monday
Jan112010
An Open Letter to Sears: The Kenmore Elite Dishwasher & Why Sears Sucks (Part 1)
Monday, January 11, 2010 at 3:36PM
This is a plea for help - I hope someone with some form of authority at Sears actually reads this and helps me. I am sure they won't, but if you read this I BEG you to Tweet, Retweet, post to Facebook, Digg, Tumble, WHATEVER. Consumers should NOT have to put up with this - so, for all you out there who are now or will ever consider buying an appliance - let this be your warning - DO NOT BUY FROM SEARS. DO NOT BUY ANY APPLIANCE (OR ANYTHING, REALLY) FROM SEARS. DO NOT BUY A KENMORE APPLIANCE. MORE IMPORTANTLY, IF YOU DO - DO NOT BUY THEIR EXTENDED WARRANTY.
SEARS & KENMORE EXTENDED WARRANTIES ARE A WASTE OF YOUR MONEY.
Okay, enough yelling in one paragraph. I am going to do my best to ensure that anyone who ever searches the interwebs using a search engine finds my story - so there will be several parts. Here's part one.
DO NOT BUY THE KENMORE ELITE STAINLESS STEEL DOUBLE DRAWER DISHWASHER
#1 Reason You Shouldn't Buy a Kenmore Dishwasher - It doesn't clean well.
Our Kenmore Elite Double Drawer Stainless Steal Dishwasher doesn't clean dishes well. It's Energy Star rated, and features two drawer sections of the washer allowing the user to wash one medium and one small load separately. We purchased this dishwasher about 2 1/2 to 3 years ago when our son used bottles a lot and I hated running a 1/2 full dishwasher every day.
If I remember correctly, this unit retailed at about $1800 at the time, but it could have been lower than that. The current equivalent is at Sears on line for $1529.99 - Check out the Kenmore Elite Stainless Dishwasher Here.
The washer never cleaned as well as it was "supposed to". The sales person told us that the dishwasher didn't require pre-washing/pre-rinsing. Not true. From day one, we found that the dishwasher cleaned *on par with the cheap dishwasher we replaced* if we pre-washed the dishes.
#2 Reason You Shouldn't Buy a Kenmore Dishwasher - Kenmore Double Drawer Stainless Dishwashers are unreliable.
Beginning in April 2009 our Kenmore Elite Stainless Steel Dishwasher stopped working. We were settling back into our house after Hurricane Ike and we did get around to making a service call to take advantage of our Sears Extended Warranty. You could hear it turn on, etc. but the dishes weren't even wet - thus, the Kenmore Elite Dishwasher didn't actually wash at all anymore.
We were able to get service in about 10 days, which seems to be standard for those suckers who paid Sears in advance to service their appliance.
A guy came out, ascertained that the water pumps needed replaced in both drawers. He ordered the parts and then rescheduled for about another 10 days to give the parts time to arrive. So, round one - we were out of a dishwasher about a 20 days if memory serves.
Fast forward to December 2009- the Kenmore Elite Stainless Steel Dishwasher stops working again. Same story, you can hear it running but nothing happens. Dec. 15th we have our first service call, the very nice tech says he's not sure what's up and asks if we can schedule an "advanced call" for Dec. 28th - it's Christmas Time and I'm feeling generous for some stupid reason.
Today is January 11, 2010 - My "Elite" Kenmore Stainless Steel Double Drawer Dishwasher hasn't worked in a month. Next post - why "Customer Service" at Sears is a misnomer - otherwise known as the saga of trying to get our Kenmore Elite Stainless Steel Dishwasher fixed. I'll give you a preview, there have been two visits, two missed visits, 9 phone calls (with 2+ departments per phone call) and an entirely lost temper and my dishwasher still doesn't work.
Stay tuned - I'm forwarding the link to this blog post to Sears Executive Management. Hey remember - PASS IT ON! Please - I can't get a refund, and apparently I can't get my dishwasher (which is under warranty) fixed - others should know what they're getting themselves into if they buy there.
SEARS & KENMORE EXTENDED WARRANTIES ARE A WASTE OF YOUR MONEY.
Okay, enough yelling in one paragraph. I am going to do my best to ensure that anyone who ever searches the interwebs using a search engine finds my story - so there will be several parts. Here's part one.
DO NOT BUY THE KENMORE ELITE STAINLESS STEEL DOUBLE DRAWER DISHWASHER
#1 Reason You Shouldn't Buy a Kenmore Dishwasher - It doesn't clean well.
Our Kenmore Elite Double Drawer Stainless Steal Dishwasher doesn't clean dishes well. It's Energy Star rated, and features two drawer sections of the washer allowing the user to wash one medium and one small load separately. We purchased this dishwasher about 2 1/2 to 3 years ago when our son used bottles a lot and I hated running a 1/2 full dishwasher every day.
If I remember correctly, this unit retailed at about $1800 at the time, but it could have been lower than that. The current equivalent is at Sears on line for $1529.99 - Check out the Kenmore Elite Stainless Dishwasher Here.
The washer never cleaned as well as it was "supposed to". The sales person told us that the dishwasher didn't require pre-washing/pre-rinsing. Not true. From day one, we found that the dishwasher cleaned *on par with the cheap dishwasher we replaced* if we pre-washed the dishes.
#2 Reason You Shouldn't Buy a Kenmore Dishwasher - Kenmore Double Drawer Stainless Dishwashers are unreliable.
Beginning in April 2009 our Kenmore Elite Stainless Steel Dishwasher stopped working. We were settling back into our house after Hurricane Ike and we did get around to making a service call to take advantage of our Sears Extended Warranty. You could hear it turn on, etc. but the dishes weren't even wet - thus, the Kenmore Elite Dishwasher didn't actually wash at all anymore.
We were able to get service in about 10 days, which seems to be standard for those suckers who paid Sears in advance to service their appliance.
A guy came out, ascertained that the water pumps needed replaced in both drawers. He ordered the parts and then rescheduled for about another 10 days to give the parts time to arrive. So, round one - we were out of a dishwasher about a 20 days if memory serves.
Fast forward to December 2009- the Kenmore Elite Stainless Steel Dishwasher stops working again. Same story, you can hear it running but nothing happens. Dec. 15th we have our first service call, the very nice tech says he's not sure what's up and asks if we can schedule an "advanced call" for Dec. 28th - it's Christmas Time and I'm feeling generous for some stupid reason.
Today is January 11, 2010 - My "Elite" Kenmore Stainless Steel Double Drawer Dishwasher hasn't worked in a month. Next post - why "Customer Service" at Sears is a misnomer - otherwise known as the saga of trying to get our Kenmore Elite Stainless Steel Dishwasher fixed. I'll give you a preview, there have been two visits, two missed visits, 9 phone calls (with 2+ departments per phone call) and an entirely lost temper and my dishwasher still doesn't work.
Stay tuned - I'm forwarding the link to this blog post to Sears Executive Management. Hey remember - PASS IT ON! Please - I can't get a refund, and apparently I can't get my dishwasher (which is under warranty) fixed - others should know what they're getting themselves into if they buy there.
Reader Comments (1)
We're in pretty much the same boat. I called about our television not working back on Nov 24th and it's STILL not been repaired.
I'll never shop Sears again.
.-= Stephanie´s last blog ..http://stephm0188.blogspot.com/2010/01/money-saving-monday-intro-to-couponing.html" rel="nofollow">Money Saving Monday: An Intro to Couponing =-.